FAQ

Return Policy:

We want you to be completely satisfied with your purchase from Suraimi. If for any reason you are not happy with your order, you may request a return within 3 days of receiving your item. Please note that all returns must be in their original condition with tags attached and unworn.

To request a return, please contact our customer service team at suraimicollections@gmail.com with your order number and reason for return. Once your return request is approved, you will be provided with a return shipping label and instructions on how to send back your item. Please allow up to 7 business days for your return to be processed once it has been received. Refunds will be issued in the original form of payment. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

Additionally, final sale items are not eligible for return. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

Thank you for shopping with Suraimi!